TERMS OF SERVICE
The following terms of service (“TOS”) will apply to the agreement to provide service between Coast Internet (“Company”), and the individual or business entity identified on the order form for said services (“Customer”). These terms, along with the attached Acceptable Use Policy (“AUP”), shall hereinafter be referred to as the “Agreement” between the two above mentioned parties.
Service Rates: Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by the Company and have received a complete description of services to be rendered. Customer also acknowledges that the Company reserves the right to change the specified rates and charges from time to time. Any promotional offers made by the Company are contingent upon the Company maintaining its cost of service goals, including but not limited to rates charged by its suppliers. Where possible, the Company will provide the Customer with a minimum of 30 days notice of any rate changes.
Payments and Fees: Customer acknowledges that the Company is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and Company has been able to adequately verify the validity of said payment. Subsequent payments will become due on the first day of each month following the completion of the first invoice term, and will continue as such for all subsequent invoices. Any account that becomes more than 10 days past due will be disabled for nonpayment, and my be subject to a $25 restoration charge. Any accounts that are not collectable by the Company will be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the Company a “Collection Fee” of not less than $50 nor more than $150, in addition to any fees that may be imposed by the outside collection agency or its legal representation. All services that the Company offers are considered to be provided on a strictly prepaid basis.
Refund Policy: Payments for hosting, domain registration, or any other services rendered for the Customer by the Company are completely non-refundable under any circumstances. In addition, if your account is canceled by the company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely non refundable.
Account Cancellation: Requests to cancel accounts must be made a minimum of 7 days before the end of the billing cycle to avoid being billed for the next invoice. Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made when the cancellation procedure outlined here has not been followed.
Credit Card Payments: Where available, the Customer authorizes the Company to automatically debit the credit card placed on file with the Company during the ordering process on the due date of each subsequent invoice. Invoices will be emailed to the Customer prior to any credit card charges being placed at the end of each billing period. Should the Customer’s credit card be declined for any reason, Company will contact customer to notify them of the declined charge, and will attempt to resubmit the credit card on file for up to 10 days. Accounts that are still uncollected after 10 days may be subject to suspension or termination as per this agreement.
Indemnification: Under no circumstances shall the Company be held liable for damages resulting from any interruption of service for an amount greater than the amount of the charges payable by the Customer for services during the period damages occurred. Customer also acknowledges that in no case will the Company be liable for damages as a result of its own negligence in excess of the charges payable by the Customer for services during the period damages occurred. Customer acknowledges that they make use of Companies’ services and facilities at their own risk.
Violation of Terms: Should Customer violate any of these terms, the Company will attempt to contact the customer by email or telephone before taking any action where avoidable. However, the Company will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension of Customer’s services without any type of notification.
ACCEPTABLE USE POLICY
Customer acknowledges that usage of services provided by the Company constitutes acceptance of the following Acceptable Use Policy.
Illegal Use: The services provided by the Company may not be used for any illegal purposes or in support of any illegal activity. The Company reserves the right to cooperate with any legal authorities and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing.
Child Pornography: Use of services provided by the Company are strictly prohibited from being used to store, display, distribute, advertise, or in any way support child pornography. The Company will comply with all law enforcement entities to actively enforce this policy, and will report any Customer who violates this policy to the Police Authorities should the Company become aware of such violations.
Racism and Hate: The services provided by the Company may not be used for promoting racism or hate, nor for cruelty or degradation. Material of this nature will result in the service being removed with no monetary refund.
Unsolicited Commercial Email / SPAM: Use of services provided by the Company to transmit or support any type of unsolicited commercial or unsolicited bulk email message (SPAM) is strictly prohibited, and any violation of this policy may result in the immediate termination of services. If you spam, don’t sign up for an account. It’s as simple as that.
Unauthorized Access: Use of services provided by the Company to gain unauthorized access into any other system or to support any attempt to gain access to any other computer system is strictly prohibited.
Network Activity: Use of services provided by the Company to attempt to disrupt the network of any other system connected to the internet, i.e. Denial of Service Attacks (DOS), is strictly prohibited and may result in the immediate termination of services. Additionally, IRC services of any kind – clients, servers, bots, etc are strictly prohibited on our network, and the Company reserves the right to filter all IRC related traffic.
Network Security: The Company will make reasonable attempts to ensure the security of its internal and external networks remain intact, however Customer agrees to take reasonable measures to ensure the security of Customer’s account, or in the case of accounts which utilize dedicated servers or co-location services, the customer agrees to make every attempt to ensure the security of their individual servers, or will on a regular basis utilize the managed services that are provided by the Company to ensure the security of the network.
HIgh Resource Usage Policy / Script Usage: This policy applies only to multi-domain hosting accounts. Resources are defined as CPU usage, memory usage, and other available system resources. Any user found to be abusing or manipulating system resources will be notified that they are in violation of this policy. If this abuse or manipulation continues, the Company reserves the right to suspend, terminate, or make appropriate changes to prevent future incidents. Additionally, the following scripts and programs are prohibited from use on our servers due to the potential for abuse / misuse:
CGI based forums / Message boards
IRC scripts, bots, eggdrops, or server software
Proxy servers or “Anonymizer” scripts
All “formmail” scripts other than the approved, pre-installed version provided
Scripts used for supporting illegal activities such as hacking, spoofing, sniffing, etc
The Company reserves the right to modify this agreement at any time without prior notification. Any questions regarding these terms and policies should be directed to our billing department prior to purchasing services.